The intention of my review is to help other online shoppers like myself who rely heavily on genuine reviews to make their purchases. This is my opinion only and I will keep it as factual as possible, void of any emotive language. The Louisa bag I received was faulty (there was some smudged ink on the inner red surface of the bag), and I received a refund for it. It is a beautiful bag, good size, my only qualm with it was that the leather is quite rigid. This does not feel like vegetable-tanned leather and leans more towards the coated leather style, look- and feel-wise. Hence why I asked for a refund and not an exchange. If it were a different leather quality, I would have loved to exchange it instead as the design is gorgeous.