Returns + Exchanges
RETURNS, EXCHANGES + REFUNDS
If you have received a bag and wish to return or exchange it, please email us within 14 days of it arriving to you and we will provide you with the paperwork required to complete your return or exchange.
If more than 14 days have passed since you received your bag, unfortunately we are unable to offer a refund or exchange.
To be eligible for a refund or exchange, please ensure
- You emailed us within 14 days of receiving your bag,
- Your bag is unused and returned to us unmarked, unused and undamaged,
- Your bag is returned in its original VESTIRSI dustbag + box (to ensure it is not damaged in transit while it is being returned to us)
- Your bag is returned with the correct paperwork, and
- Your bag is returned back to us within 30 days of its arrival to you.
If the above criteria are met, you are eligible for a refund or to exchange your bag for another VESTIRSI bag, or a VESTIRSI gift card (see more information about gift cards below.)
If you choose to exchange your bag for a bag of greater value you will be issued an invoice or PayPal request for the difference owing. If you choose to exchange your bag for a bag of lesser value the remaining amount owing to you will be issued to you in a gift card.
SALE ITEMS + SECONDS
Please note all sales of sale items and seconds are final and there are no exchanges, returns or refunds on sale items or seconds for any reason.
Gift cards are valid for 365 days. Gift cards are non-refundable. Gift cards cannot be used to purchase another gift card.
For any other questions please contact as at firstname.lastname@example.org