All orders processed online constitute an agreement to the below policies, terms and conditions:
RETURNS + REFUNDS
To return your full priced bag for a refund please submit a refund request via our returns portal within 14 days of it arriving to you.
If more than 14 days have passed since you received your bag, unfortunately we are unable to offer process your return and refund. (This will be extended to 30 days over the Christmas gifting period for bags purchased during November and December.)
If your refund request is accepted, you will be emailed instructions on how to return your bag to us. Please note the cost of returning the bag back to our warehouse is the responsibility of the customer. Please note VESTIRSI not liable for packages lost in the post so we suggest returning your bag back to us via registered post.
Once your bag arrives back to our warehouse, please allow 3-5 business days for your return and refund to be processed. You will receive an email from us when your refund has been processed. All funds should appear in your bank account/credit card within 5-10 business days of being processed. Funds will be returned to the original form of payment.
Due to high sell through of stock, we are unable to offer exchanges. If you wish to change your colour or style, we recommend you repurchase the new item you would like and return your original order for a refund by submitting a refund request through our returns portal
RETURNS ON SALE + SLIGHTLY IMPERFECT
Please note all purchases of Sale items, Seconds and "Slightly Imperfects" are final and there are no exchanges, returns or refunds on these items for any reason.
This includes items bought during a "Flash Sale" or "End of Season Sale"
This includes any cases where the customer feels the imperfection on the "Slightly Imperfect" bag is different or worse to the examples provided in the pictures. We endeavour to display a wide range of imperfections on the product pages but are unable to photograph every bag and photograph every type of imperfection.
Gift cards are valid for 365 days. Gift cards are non-refundable. Gift cards cannot be used to purchase another gift card.
For any other questions please contact as at firstname.lastname@example.org