Returns + Refunds


To return your full priced bag, accessory or jewellery piece for a refund please submit a refund request via our returns portal here

Please note due to hygiene reasons all earring sales are final and are not able to be returned. 

Please contact us within 30 days of your order arriving to you. If more than 30 days have passed since you received your order, unfortunately we are unable to offer process your return. (This will be extended to 60 days over the Christmas gifting period for bags purchased during November and December.)

Please note the cost of returning the item back to our warehouse is the responsibility of the customer.

Please note VESTIRSI not liable for packages lost in the post so we suggest returning your bag back to us via registered post.

Once your item arrives back to our warehouse, please allow up to 7 business days for your return to be processed.

You will receive an email from us when your return has been approved and processed. 

For refunds, funds should appear in your bank account/credit card within 5-10 business days of being processed. Funds will be returned to the original form of payment. 



At this stage, we are are unable to process exchanges due to a high turnover in stock and a long lead time in replenishing stock from Italy.

If you wish to change colour, size or swap your bag for another style, we recommend returning your original order for a refund and repurchasing in the desired size or style. Alternatively, you can wait for our returns team to process your return for either a refund (full-priced items only) or gift card before repurchasing the desired item. However, please note if an item is showing as "low stock" we recommend purchasing your replacement as soon as possible to avoid disappointment, as it may sell out while you are waiting for your return to arrive back to us and be processed.



Please note all purchases of Sale items are final and there are no exchanges, returns or refunds on these items for any reason.

This includes items bought during a "Black Friday Sale", "Flash Sale" or "End of Season Sale" 



Please note all purchases of Seconds and "Slightly Imperfects" are final and there are no exchanges, returns or refunds on these items for any reason.

This includes any cases where the customer feels the imperfection on the "Slightly Imperfect" bag is different or worse to the examples provided in the pictures. We endeavour to display a wide range of imperfections on the product pages but are unable to photograph every bag and photograph every type of imperfection.



Gift cards are valid for 365 days. Gift cards are non-refundable. Gift cards cannot be used to purchase another gift card.


All orders processed online constitute an agreement to these policies, terms and conditions.