Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@shopvestirsi.com

Of course. Please email us at hello@shopvestirsi.com and we'll be happy to answer your questions, provide extra images and do whatever we can to help you decide on the best bag for you.

Leather is a natural material, so each bag is slightly different in appearance. The leather used in each bag will vary slightly and will have natural individual characteristics. The surface structure will not be completely uniform and may include minor blemishes and imperfections. Any imperfections, creases, variations or irregularities should be considered characteritics of the product. 

All VESTIRSI products are made in Italy, the birth place of the world's finest leather.

Our bags are all handmade in Italy from Italian Leather.

Leather is our material of choice due to its timeless quality and its durable, flexible and long lasting nature. However, as with all purchases, we encourage you to do your own research and invest in pieces that align with your personal values.

A good quality leather protector or conditioner can help extend the life of your bag. We suggest visiting a leather goods repair store to find the most suitable product to protect, condition and clean your bag. Always test any protector, cleaner or conditioner product on an inconspicuous part of your item before applying it to the entire bag.

We recommend storing your VESTIRSI leather items in their VESTIRSI dust bag when not in use. Never store any leather items in plastic and always store away from heat and direct sunlight (due to fading) and in a dry space, away from any moisture. As leather is a natural product, if it is kept in a damp, moist area it can be prone to grow mold.

All VESTIRSI jewellery pieces are Gold Vermeil, expertly handcrafted from a base layer of 925 sterling sliver with a 2.5 micron thick 18k gold coating, finished with an electroplating process for a superior shine, longevity and water resistance. This provides a high quality product with the effect of solid gold jewellery, for a fraction of the price.

 

Not to be confused with regular gold plating, VESTIRSI gold vermeil jewellery is handcrafted using a thick layer of 18k gold (5 times thicker than regular plating) on sterling silver (no brass or nickel bases here!) meaning your pieces will last longer than standard plated jewellery and will not oxidize or discolor, so you can wear your jewellery every day.

Gold Vermeil is a type of gold jewellery that uses sterling silver at its core and has a thick layer of gold plating to create an affordable high-quality product. Gold Vermeil is a regulated term which means to qualify as Gold Vermeil (1) the gold must be at least 10K Gold and (2) the plating layer must be at least 2.5 microns thick.

Gold vermeil jewellery is made by coating a base of sterling silver with a thick layer of gold through the process of electroplating. The layer of 18k gold used in VESTIRSI Gold Vermeil jewellery is 5 times thicker than standard gold plated jewellery and approximately 20 times thicker than cheaper flash plated jewellery. 

Because the base metal of VESTIRSI 18k Gold Vermeil jewellery is sterling silver (a precious metal itself often used in fine jewelry) your VESTIRSI Gold Vermeil jewelry is inherently valuable and with proper care can last year and years.

VESTIRSI 18k Gold Vermeil jewelley features a sterling silver base, providing a high quality, hypoallergenic base material as apposed to brass or copper often used in cheaper plated products. 

The 2.5micron thick 18k gold layer that is then elctroplated onto this base is substantially thicker than cheaper plated jewellery, 5 times thicker than standard gold plated jewellery and approximately 20 times thicker than cheaper flash plated jewellery. 

This combination of sterling silver and a thick 18k gold layer contributes to a higher quality long lasting product.

Yes. VESTIRSI Gold Vermeil jewellery is made from 925 Sterling Silver with a premium 18K Gold 2.5micron plating which is durable enough for casual water contact. VESTIRSI Gold Vermeil jewellery is also protected using an electroplating technology to further protect your pieces, enhance shine, longevity and make them water resistant. We do however suggest minimising exposure to strong detergents, chlorines, oils, perfumes to extend the lifetime of the gold plating. The odd swim in a pool or sea will not damage your jewellery, but we would recommend against daily exposure to strong detergents, chlorine or salt water as this will fade your jewellery over time.

Your VESTIRSI Gold Vermeil jewellery pieces will arrive gift wrapped in a black VESTIRSI branded jewellery box

18k Gold Vermeil jewellery is a superior quality product than standard plated jewellery. There are multiple factors that contribute to the higher price point of this high quality product when compared with standard plated jewellery.

  1. Thicker Gold Layer: VESTIRSI 18k Gold Vermeil jewellery features a thicker layer of gold compared to standard gold-plated jewelry. Our pieces are plated with 2.5 microns of 18k Gold, whereas cheaper gold-plated jewellery has a much thinner gold coating, usually around 5 times thinner than VESTIRSI 18k Gold Vermeil pieces. 
  2. Sterling Silver Base: VESTIRSI 18k Gold Vermeil jewellery  is crafted on a base of sterling silver, which is a higher-quality metal compared to the base metals used in gold-plated jewelry, such as brass and nickel. The use of sterling silver adds to the intrinsic value and durability of your VESTIRSI 18k Gold Vermeil jewellery pieces.
  3. Electroplating Process: The electroplating process used to create VESTIRSI 18k Gold Vermeil jewellery involves precise control and specialized equipment to ensure a uniform and reliable bonding of the gold layer to the silver base. This process adds to the complexity and cost of production, but is essentially to ensure the longevity anbd water resistance of your VESTIRSI 18k Gold Vermeil jewellery pieces.
  4. Longevity and Value: The combination of a sterling silver base and a substantial gold layer makes VESTIRSI 18k Gold Vermeil jewellery  more durable and longer-lasting than traditional gold-plated pieces. This increased longevity and enhanced value contribute to its higher price point.
  5. Craftsmanship: VESTIRSI 18k Gold Vermeil jewellery are handmade by skilled craftsman to achieve a flawless and even application of the 18k Gold layer. This level of attention to detail adds to the production cost.
  6. Gold Content: While VESTIRSI 18k Gold Vermeil jewellery is not made from solid gold, it contains a significant amount of real gold in its composition, which contributes to its higher price compared to with cheaper gold plated products.

Yes, we are happy to help with returns, refunds and exchanges for your ring, necklace or bracelet if it's not quite right.

Please note, due to hygiene reasons we are unable to allow returns or exchanges for earrings, so please choose carefully.

Please contact us within 14 days of your jewellery arriving to you. You can find our full returns policy here

Yes, all full priced items (except earrings) can be returned to us for a refund or exchange. Please coontact us at hello@shopvestirsi.com within 14 days of your jewellery arriving to you to arrange your return.

Please note we are due to hygiene reasons we are unable to process refunds or exchanges for:

1)  earrings (due to hygeine reasons)

2) any items bought on sale

so please choose carefully.

Please see more information here

All VESTIRSI 18K Gold Vermeil pieces are designed for longevity, well surpassing standard plated jewellery in terms of durability, quality and shine. However, it is essential to remember that like any metal, Gold Vermeil requires proper care to maintain its appearance.

Exposure to tap water is fine, but avoid chlorine, sea water, soaps and harsh chemicals to ensure your pieces maintain their shine.

Store your pieces in a dry place away from moisture. To maintain shine an infrequent gentle polish with a polishing cloth will suffice. Our commitment to quality extends to ensuring that all of our jewellery is nickel-free, preventing any greenish tinge or rusting.

While VESTIRSI 18K Gold Vermeil plating methods are significantly more robust than standard plating, some fading of the 18K gold vermeil layer may naturally occur over time, depending on the wearer, your journey with your piece and your skin acidity. Please know that faded gold jewellery is not considered a fault in our pieces; rather it reflects the unique adventure between you and your cherished adornments.

Yes, you can shop our End Of Season Sale items here. 

You can shop our range of "Slightly Imperfect" products you can browse here.

Please note there are no returns or exchanges on sale or slightly imperfect products.

When our bags arrive from Italy they are put through rigorous quality control inspections. Sometimes there are sometimes minor imperfections in these bags, which has led us to create a "Slightly Imperfect" collection. 

All the bags in the "Slightly Imperfect" collection are all still handmade in Italy from Italian leather, brand new and structurally sound. They simply have minor imperfections, so have been discounted accordingly. 

The specific imperfections have been photographed and detailed in the product descriptions.

Please see images for examples of the minor imperfections. Please contact us should you require more information.

You can browse the "Slightly Imperfect" range here

Please note there are no returns or exchanges on "Slightly Imperfect" products.

Become a VESTIRSI VIP to receive first access to new launches and flash sales before anyone else. You'll also receive the opportunity to pre-order new products that are made in small batches and get the first access to slightly imperfect products when they become available. When you sign up, you'll also receive $10 of your first order. Join here.

When you sign up to become a VIP, you'll be emailed a discount code for $10 of your first order. If you can't find your code in your inbox, please check your junk folder. If it isn't there, please contact us at hello@shopvestirsi.com

If you would like to become a VIP, you can join here.

When you sign up to become a VIP, you'll be emailed a discount code for $10 of your first order. You discount code will expire after 30 days so if your code expires before you've had a chance to purchase please contact us at hello@shopvestirsi.com

 

If you would like to become a VIP, you can join here.

Once your order is complete, you'll be emailed a shipping notification email from us with a link to track your order.

Yes. Due to the value of our handbags, all packages are sent via a "signature upon delivery" service and cannot be left at your door. If you are not home to sign for your delivery, a note will be left for you and your order will be taken to your local post office for collection.

Gold Vermeil is a type of gold jewellery that uses sterling silver at its core and has a thick layer of gold plating to create an affordable high-quality product. Gold Vermeil is a regulated term which means to qualify as Gold Vermeil (1) the gold must be at least 10K Gold and (2) the plating layer must be at least 2.5 microns thick.

Gold vermeil jewellery is made by coating a base of sterling silver with a thick layer of gold through the process of electroplating. The layer of 18k gold used in VESTIRSI Gold Vermeil jewellery is 5 times thicker than standard gold plated jewellery and approximately 20 times thicker than cheaper flash plated jewellery. 

Because the base metal of VESTIRSI 18k Gold Vermeil jewellery is sterling silver (a precious metal itself often used in fine jewelry) your VESTIRSI Gold Vermeil jewelry is inherently valuable and with proper care can last year and years.

AU + NZ
  • Free AU + NZ standard shipping on all orders over $99 
  • $10 shipping on orders under $99
  • $25 express shipping 
INTERNATIONAL 
  • $50 standard international shipping

For more info on shipping, please visit our shipping page here

Orders are dispatched from our warehouse in Brisbane, Australia every day excluding weekends and Public Holidays.

Please place your order before 11am AEST to ensure same day shipping.

We ship worldwide but are unable to ship to Russia or China.

Our bags are shipped from Brisbane, Australia. We dispatch orders every other day. You can find out more about shipping and dispatch here

 

Yes, all full priced items can be returned to us for a refund. Please coontact us at at hello@shopvestirsi.com within 14 days of your bag arriving to you to arrange your refund.

Please note we are unable to process refunds for Slightly Imperfect items or items bought on sale, including items bought during a flash sale, so please choose carefully.

Please see more information here

 

Yes. To arrange an exchnage please contact us at hello@shopvestirsi.com within 14 days of your bag arriving to you. 

Please note all Sale and "Slightly Imperfect" orders are final and not able to be refunded or exchanged. This includes items bought during a Flash Sale, so please choose carefully.

You can read our full returns policy here.

In the rare occurrence that you’ve received your VESTIRSI product with a fault or defect, we do require that you report this within the first week of receiving so that we can resolve the issue right away.

If this is not reported within the first week we can no longer determine whether your order was received with the defect or if it occurred as a result of wear and tear (unless it is deemed a legitimate manufacturing fault)

Please email hello@shopvestirsi.com with your original order number & clear photos of the issue and we will get back to you as soon as possible.

All VESTIRSI leather bags come with a 12 month warranty for manufacturing faults.

This warranty covers the failure of hardware, components or workmanship.

This warranty does not cover incidental damage or wear caused through standard wear and tear incurred through product use.

If within 12 months of purchase, your bag has a fault or issue that needs to be repaired, please contact our team via hello@shopvestirsi.com and we will either replace or repair it for you.

VESTIRSI reserves the right to reject or accept any warranty claims.

All VESTIRSI 18k Gold Vermeil jewellery peices come with a 12 month warranty for manufacturing faults.

This warranty covers the failure of hardware, components or workmanship.

This warranty does not cover breakage or incidental damage from the standard wear and tear of product use. Jewellery is fragile and needs to be handled gently.

Fading or tarnishing due to

  • incorrect useage/treatment of your jewellery
  • exposure to harsh cleaning agents, chemicals, sea water or chlorine

is not covered by this warranty.

The warranty does not cover tarnishing or breakage caused by failure to comply with our care guide, which can we read in our FAQs.

If within 12 months of purchase, your jewellery has a fault or issue that needs to be repaired, please contact our team via hello@shopvestirsi.com and we will either replace or repair it for you.

VESTIRSI reserves the right to reject or accept any warranty claims.

To enquire about becoming a stockist, please contact hello@shopvestirsi.com 

VESTIRSI is proud to donate proceeds from every bag sold on our website to supporting women's mental health programs and initiatives. Our charity partners are below.

 

OUR CHARITY PARTNERS

2023: i=Change

We are thrilled to partner with i=Change to donate $1 from each sale to Australian charities protecting the mental health of vulnerable women and children across the country. With every purchase on our website our customers can choose the charity they would like us to donate to. 

1. Beyond Blue: supporting mental health across Australia

2. Women's Community Shelters: protecting Australian women in fleeing domestic violence)

3. Australian Childhood Foundation: supporting a child who has been a victim of abuse through counselling and other support services.

2021 + 2022: Motherless Daughters + PANDA 

Motherless Daughters Australia helps women and girls navigate the emotional distress and impact caused by losing their mothers. 

Perinatal Anxiety & Depression Australia (PANDA) supports women, men and families across Australia affected by anxiety and depression during pregnancy and in the first year of parenthood.

2020: Liptember + Red Cross 

In 2020, as well as supporting Liptember, we chose to also donate to Red Cross Australia due to the catastrophic bushfires that ravaged NSW + VIC in January 2020. Through their humanitarian work, Red Cross Australia supports vulnerable women and families and is "there for people in need, no matter who you are, no matter where you live."

2019: Liptember 

Liptember is dedicated to raising funds and awareness for women's mental health, harnessing the true potential of the collective, encouraging and inspiring people to listen, share, and learn. Helping start the conversation off, by popping a little colour on; individuals are encouraged to register online and seek sponsorship from family, friends and co-workers for committing to wear the lippy throughout September. Funds raised by Liptember are donated to the Centre for Women’s Mental Health, Lifeline, Batyr, RUOK?, The Jean Hailes Foundation and The Pretty Foundation. 

CUSTOMER SERVICE + GENERAL ENQUIRIES

For customers service and general enquiries please contact hello@shopvestirsi.com 

Our customer service team works Monday - Friday 9am - 4pm and we will endeavour to get back to all enquiries as soon as possible

Thank you in advance for your patience.

We take your privacy very seriously and will always respect it.

You can read our privacy policy here