Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@shopvestirsi.com

Your order

Of course. once your order is complete, you'll be emailed a shipping notification email from us with a link to track your order.

We ship all orders from our Melbourne warehouse via Australia Post. Their general guidelines are as follows:

Australia

VIC: Standard: 2-4 business days. Express: 1-2 business days. 

NSW, ACT, QLD, SA, TAS: Standard: 2-5 business days. Express: 2-3 business days. 

WA: Standard: 3-9 business days. Express: 2-3 business days. 

NT: Standard: 4-7 business days. Express: 3-5 business days. 

International

NZ: Standard: 7-12 business days. Express: 5-8 business days.

UK: Standard: 12-22 business days.

US: Standard: 10-18 business days.

For more information, please click here

To see other countries, please click here

Yes. Do to the value of the packages, all packages are "signature upon delivery." If you are not home to sign for your delivery, a note will be left for you and your order will be taken to your local post office for collection.

Shipping

We offer free shipping to Australia and NZ on any purchase. (No minimum spend required.)

Express shipping is $20 Australia wide ($25 for NZ) and can be selected at check out at the "Review Order" stage.

For international shipping rates, and more info on shipping, please see our shipping page here

Orders are packed at our Melbourne warehouse every day Monday to Friday, excluding Public Holidays. Please place your order before 8am AEST to ensure same day shipping.

We ship worldwide.

Returns + Exchanges

Yes. Please just email us within 14 days of it arriving to you. Please see more info here

Yes. Please just email us within 14 days of it arriving to you. Please see more info here.

While we take the upmost care in the production, handling and shipping of our VESTIRSI bags, if we’ve made a mistake or there is a problem with your bag, please email us at hello@shopvestirsi.com and let us know as soon as possible so we can fix it for you.

Our Bags + Leather

Of course. Please email us at hello@shopvestirsi.com and we'll be happy to answer your questions, provide extra images and do whatever we can to help you decide on the best bag for you.

This depends on the size of your laptop, so we have created a chart here where you can see what popular laptop sizes (and ipads) fit in which of our bags.

All VESTIRSI products are made in Italy, the birth place of the world's finest leather. Italian leather has long held the reputation as the best leather in the world and the Italian commitment to incredibly high standards of manufacturing, means only the very best quality hides are used ensuring a durable, long lasting leather product. You can read more about our Italian production here.

Our bags are all handmade in Italy from Italian Leather. You can read more about our leather here.

Leather is our material of choice due to its timeless quality and its durable, flexible and long lasting nature. However, as with all purchases, we encourage you to do your own research and invest in pieces that align with your personal values.

We have collaborated with Italian leather artisans who have been making leather bags for decades. Their leather is sourced from Italian leather manufacturers who have a commitment to working with leather which is the strictly the by-product of the meat industry. No animals are harmed for the sole purpose of creating VESTIRSI leather bags.

Our leather is pre-treated so you don't need to add a leather protector to keep it in good condition. However, if you would like to take the extra precaution, you can use a leather protector which can help extend the life of your bag. We suggest visiting a leather goods repair store (or shoe repairer) to find the most suitable product to protect, condition and clean your bag. Always test any protector, cleaner or conditioner product on an inconspicuous part of your item before applying it to the entire bag.

Nothing can completely prevent scuffs and scratches on leather goods but we have added a fine anti-scratch layer to the surface of our bags to help minimise marks and scratches. However, if you are particularly concerned about scratches and marks please note that in general pebbled leather will hide marks and scratches better than smooth leather.

We recommend storing your VESTIRSI leather items in their VESTIRSI dust bag when not in use. Never store any leather items in plastic and always store them in a cool, dry place away from heat.

VESTIRSI VIPS

Become a VESTIRSI VIP to receive first access to new launches, before anyone else. You'll also receive the opportunity to pre-order new products that are made in small batches and get the first access to slightly imperfect products when they become available. When you sign up, you'll also receive $10 of your first order. Join here.

When you sign up to become a VIP, you'll be emailed a discount code for $10 of your first order. If you can't find your code in your inbox, please check your junk folder. If it isn't there, please contact us at hello@shopvestirsi.com

If you would like to become a VIP, you can join here.

When you sign up to become a VIP, you'll be emailed a discount code for $10 of your first order. You discount code will expire after 30 days, so if your code expires before you've had a chance to purchase, please contact us at hello@shopvestirsi.com

If you would like to become a VIP, you can join here.

Sales + Seconds

No, we don't run sales. You can read why here.

However, we do have a range of slightly imperfect products you can browse here.

When our bags arrive from Italy they are put through rigorous quality control inspections. However, as leather is a natural product, there are sometimes minor imperfections in the leather of these bags, which has led us to create a SLIGHTLY IMPERFECT collection. 

Shipping bags from Italy to Australia also means sometimes there can be minor damage caused in freight, leaving marks on the leather. These bags have also been added to the SLIGHTLY IMPERFECT collection. 

All the bags in the SLIGHTLY IMPERFECT collection are all still handmade in Italy from Italian leather, brand new and structurally sound. They simply have minor imperfections, so have been discounted accordingly. 

The specific imperfections have been photographed and detailed in the product descriptions.

Please see images for examples of the minor imperfections. Please contact us should you require more information.

You can browse the SLIGHTLY IMPERFECT range here

Please note there are no returns or exchanges on SLIGHTLY IMPERFECT products.

Gift Wrap

Every order is packed and shipped with complimentary gift wrapping, which includes a luxury cotton dust bag wrapped in black tissue in our custom black VESTIRSI gift box.

Charitable Donations

We are proud to donate 10% of net profit from every purchase to support women's mental health charities.

Our partner charity is Liptember. Liptember was created in 2010 by Luke Morris, a young Aussie who saw the gap for a charitable initiative that would support women’s mental health and have a little fun along the way. Liptember is dedicated to raising funds and awareness for women's mental health, harnessing the true potential of the collective, encouraging and inspiring people to listen, share, and learn. Helping start the conversation off, by popping a little colour on; individuals are encouraged to register online and seek sponsorship from family, friends and co-workers for committing to wear the lippy throughout September.

Funds raised by Liptember are donated to the Centre for Women’s Mental Health, Lifeline, Batyr, RUOK?, The Jean Hailes Foundation and The Pretty Foundation. Over the past 9 years Liptember has raised over $5 million dollars for these partner charities.

Why women's mental health? 1 in 3 Australian women will experience depression or anxiety in their lifetime. Women’s mental health issues are therefore one of the more prevalent issues facing the modern woman, yet are so often swept under the rug. Therefore, we are great advocates for the work Liptember and other charities do to remove stigma and open up the conversation around mental health.

Stockists

We do have bags in selected boutiques across Australia and NZ.

No store carries the entire VESTIRSI range, so please call the store if you are after a particular bag.

A small amount of stock is held in each of the following boutiques:

NSW

Lola and Iris, Griffiths

Cint, Orange

Pisces Boutique, Mona Vale

QLD

Burton's Shoes, Kingaroy

Discovery, Noosa

Got A Go, Wynnum

Harry's Emporium, Hope Island

Margi's of Graceville, Graceville

Horton's Fashion, Lismore

Neon Laundry, Cleveland

Parallel Culture, New Farm

Parallel Culture, Noosa

Mccartney & Creed, Highfields

Zara's Shoes, Mooloolaba

SA

Alana Louisa Interiors, Torrensville

Amor + Isso, Torrens Park

Country Living Homewares, Kadina

Ecru Boutique, Hyde Park

Fashion for Heaven, Millswood

Fifth + Madison, Mt Gambier

Home Basics, Glenelg

La Villa, Loxton

Le Room, Semaphore

Nature's Living, Malvern

September Maison, Stirling

Shed 21, Port MacDonnell

Store 21, Narracoorte

TAS

Yeltuor, Hobart

Yeltuor, Sandy Bay

Yeltuor, Kingston

Yeltuor, Launceston

VIC

Camelia, Ripponlea

Durance, Armadale

Lana Berg, South Melbourne

Oliver Campbell, Woodend

Star Road Trader, Bright

WA

Life + Soul Boutique, Bunbury

Ivy + Isabel, North Fremantle

New Zealand

LUC, Te Aro, Wellington

ONLINE

The Memo

To enquire about becoming a stockist, please contact: sales@shopvestirsi.com 

To enquire about becoming a stockist, please contact: sales@shopvestirsi.com 

Contact Us

CUSTOMER SERVICE + GENERAL ENQUIRIES

For customers service and general enquiries please contact

hello@shopvestirsi.com 

RETAIL, WHOLESALE

For retail and wholesale enquiries please contact

sales@shopvestirsi.com 

PR + MEDIA

For PR and media enquiries please contact

press@shopvestirsi.com 


We will endeavour to get back to all enquiries within 12-24 hours.

Thank you in advance for your patience.

Privacy Policy

We take your privacy very seriously and will always respect it.

You can read our privacy policy here